Refund & Cancellation Policy

• Plans are one-time purchases for a fixed period and do not auto-renew. There is nothing to cancel to avoid future charges.
• 7-day refund: ask for a full refund within 7 days of purchase if you have used less than 20% of the paid content (we measure this by problems attempted, aptitude sets and mocks taken, and live classes joined).
• After 7 days, or after you have used 20% or more, the purchase is not refundable.
• Refunds go back to the original payment method within 5-7 business days after approval.
• If you were charged twice or the payment succeeded but Pro did not activate, tell us and we will fix it or refund you in full.
• Accounts removed for breaking the Terms (for example cheating or account sharing) are not eligible for a refund.

• If you have not started the test, you can ask for a full refund within 7 days of purchase.
• Once the test is started, it is not refundable, because your personal report is generated from your attempt.
• If a technical problem on our side stops you from finishing, we will reset your attempt or refund you in full.

College licence fees and refunds are covered by the agreement signed with the college, not by this page. Students under a college licence pay nothing individually.

The referral centre is included in Pro. It never charges per referral, and a referral is not a promise of an interview or job, so it is not a separate refundable service.

Email support@codesutra.co.in from your registered email with the order ID (see Billing in the app). We reply within 2 working days.